Terms And Conditions
Our returns policy is hassle free we will not quibble over anything unreasonable. We shoot straight and think we will earn more business in a yes policy than a no. We call this sleeping well at night. The flip side of this is that our lawyers say we have to protect ourselves, so feel free in reading the blurb below.
Or get in touch if you have any issues, we are always glad to hear from our customers...
We and our selected affiliates offer this site to you under the following conditions.
By visiting and/or using this site in any way, such as browsing products or placing
an order, you agree to these conditions. Please read them carefully. These terms
and conditions may change with or without notice and are effective immediately
upon being posted.
• Terms of policies
• Privacy Policy
• Ethics
• Accessibility
Policies, terms and conditions
All items purchased from Hiszz.com are subject to the terms & conditions set
out here and on the additional pages listed below.
Please ensure you have fully read and understood the terms and conditions before
ordering from the website. By placing an order with us you are accepting that
you agree with the terms & conditions laid out and are bound by them.
Should you require further clarification on our terms and conditions please Contact
Us
Making A Purchase
We offer a 14 day (from day of delivery) money back guarentee. If you are not
happy with your goods we will offer a refund for the cost of the goods We will
fully refund the cost of the purchase. We require you to send the goods back to
us at your own expense and we will give a full refund with no deductions.
If the goods smell of tobacco or other substances then we will not be able to
offer a full refund.
If goods are damaged then you should advise us within 48 hours of receipt of
goods to receive a full refund or replacement goods.
We deliver your order as soon as we can. Goods are usually in stock and we
will send your order to you usually within 2-4 working days.
Product Information
We attempt to provide current and accurate information on our website, email
and telephone communications. We do not, however, warrant that this information
is correct, accurate or complete.
We have made every effort to accurately represent the information and colours
of products on this website. However, as colours vary between different monitors,
we cannot guarantee that your monitor’s display will accurately reflect
the actual product colour.
We will take every care to ensure that product information and pricing are accurate
at the time they are entered.
All sizes and measurements are approximate and we advise customers to consult
the sizing charts when ordering
Ordering from Hiszzz.com
All visitors purchasing goods from Hiszzz.com are not required to register as
a customer, however if you choose to register this is a short process in which
personal information required (see our privacy policy) will be collected in
order to process the order quickly & accurately. When placing an order the
customer must ensure that their email address entered is correct & their
mail box is in full working order so they are able to receive confirmation emails
that are sent once their order has been accepted.
Contracts formed between you (the customer) and Hiszzz.com (the retailer) will
be governed according to English Law, and as such, disputes which occur shall
be subject to the jurisdiction of the English courts.
Prices shown on the site are inclusive of VAT; however, you should be aware
that an additional delivery charge is applied. The total amount payable, including
delivery charge, will be displayed before the order is confirmed by the customer
& the order is placed. Details of our delivery policy can be found in our
help section.
All products are subject to availability. If an order is placed and an item
is not in stock then an email informing the customer of this will be sent &
the order will be cancelled for that item.
If the item formed part of a multiple order then additional items on the same
order will still be dispatched, and the cost of the out-of-stock item(s) will
be refunded. If the out of stock item was purchased as part of a multi-buy promotion
(such as 2 for £30, 2 for £50 etc.) then we will refund your card
at the promotional price (e.g. £15 or £25) so that you still receive
the remaining item in the offer at the promotional price.
The payment card will be debited immediately after the order is accepted. Therefore
if any item is subsequently cancelled a refund will then be credited back to
your account.
All credit and debit card holders are subject to validation checks and authorisation
by the card issuer. If the issuer of your payment card refuses to authorise
payment to us, we will not be liable for any delay or non-delivery. In addition,
in the interests of preventing fraudulent use of credit, debit and charge cards,
Hiszzz.com will validate the names, addresses and other information supplied
during the order process against commercially available records (e.g Electoral
Roll data, Credit Reference Services). A third party may also be instructed
to complete these checks. By ordering from the Hiszzz.com website you consent
to such checks being made. We may need to contact you by letter, telephone or
email to verify details before we are able to process and dispatch your order
or we may be unable to accept your order. Any information given may be disclosed
to a registered Credit Reference Agency which may keep a record of the information.
All information provided will be treated in accordance with the Data Protection
Act 1998. These measures are taken as extra protection for you, to ensure your
online shopping experience with us is as safe and secure as possible. Any credit
card details you entered are transmitted over a secure (SSL) link and stored
using 128-bit encryption.
When an order is placed by the customer a confirmation email will be sent which
acknowledges receipt of the order placed. It is not an order confirmation or
order acceptance.
By placing an order via the Hiszzz.com website or over the telephone the customer
agrees to purchase the item(s) in question. Acceptance of the order takes place
once the order is dispatched and a confirmation email is sent. The contract
formed at this point relates to the products listed in the dispatch confirmation
email, and Hiszzz.com is not obliged to supply any further products.
We reserve the right to refuse an order. Such refusal may arise from, but is
not limited to, the following situations:
• The item requested is out of stock
• We are unable to authorise payment for the order
• An error in the item information, including pricing or promotion details
Email communications
Registered users who opt in to receive email communications and users who sign
up to receive our newsletters may unsubscribe from these communications at any
time by:
• unchecking the relevant boxes within the 'My Account' section of the
website
• clicking the ‘unsubscribe’ links contained in every email
we send (will unsubscribe you from email only)
• contacting the customer services team or contact us on 0207 1161666.
Delivery
We will endeavour to dispatch all items ordered within forty eight hours (Monday
to Friday). Once dispatched, items should be delivered the following forty eight
hours, except for orders placed after 5pm on Friday or over the weekend.
These will be dispatched on a Monday of the following week. We do not dispatch
or deliver on UK or Scottish bank holidays.
Delivery will be attempted according to the terms and conditions of the carrier.
Any subsequent delivery attempts or refusal is the responsibility of the customer
and as such all charges incurred by Hiszzz.com will be passed on to the customer.
Responsibility
The responsibility for the goods transfers to the customer upon delivery, except
in cases where the products received are damaged or the incorrect products have
been delivered by us. Liability for items which are lost or damaged after delivery
will belong solely to the customer.
Ownership
Ownership of the products will pass to the customer on delivery of goods or
upon receipt of full payment (including postage costs) being received by us,
whichever is the latter.
Price
Prices shown on the site are inclusive of VAT; however, customers must be aware
that there is an additional delivery charge to be added for all goods, except
when we offer free delivery as part of a promotion. The total amount payable
including delivery charge will be displayed before the order is confirmed by
the customer & the order is placed. Details of our delivery policy can be
found in our help section.
Prices are liable to change without notice, however product price changes will
not affect orders which have already been placed and an order dispatch email
has been received. If the price of an item is reduced after an order is placed
the difference will not be refunded.
Promotions
Certain items on the Hiszzz.com website may be available as part of promotional
offers such as multibuys or in sale. Hiszzz.com reserves the right to modify,
alter, discontinue or terminate such promotions at any time for any reason whatsoever
without notice to end users.
Returns
Goods can be returned to us, in saleable condition, for a refund for the following
reasons:
• If product is faulty.
• If the wrong item has been dispatched.
• If you have ordered the wrong colour or size. Postage will not be refunded
and any additional carrier costs to Hiszzz.com will be deducted from the refund
value.
• If you do not like the product that you ordered. Postage will not be
refunded and any additional carrier costs to Hiszzz.com will be deducted from
the refund value.
If you would like a different size or style you must return the original item
and then order the new item online, postage cannot be refunded in this instance.
All refunds will be placed on the original card used for the purchase. The last
4 digits only will be printed on your delivery note for the store’s reference.
Returning by post
Items purchased online must be returned to our distribution centre or store
within 14 days of receipt.
Statutory rights
Your statutory rights are not affected by our returns process.
Cancel your order
Under the UK’s Distance Selling Regulations you have the right to cancel
your order within 7 days of purchase for a full refund. To cancel an order you
must inform us in writing (email, fax or post) within 7 days of purchase and
return the item(s) to us.
Disclaimer
This site and the materials and products in this site are provided "as
is" and without warranties of any kind, whether expressed or implied. To
the fullest extent permissible pursuant to applicable law, Hiszzz.com. disclaims
warranties, expressed or implied, including but not limited to, implied warranties
of merchantability and fitness for a particular purpose and non-infringement.
Hiszzz.com does not represent or warrant that the functions contained in the
site will be uninterrupted or error-free, that the defects will be corrected,
or that this site or the server that makes the site available are free of viruses
or other harmful components. Hiszzz.com does not make any warranties or representations
regarding the use of the materials in this site in terms of their correctness,
accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above
limitations may not apply to you. Any disclaimers do not apply to consumer purchases.
Limitation of liability
Hiszzz.com Shall not be liable for any special or consequential damages that
result from the use of, or the inability to use, the materials on this site
or the performance of the products, even if Hiszzz.com has been advised of the
possibility of damages. Applicable law may not allow the limitation or exclusion
of liability or incidental or consequential damages, so the above limitation
or exclusion may not apply to you.
Privacy Policy
Hiszzz.com is fully committed to protecting your privacy. All information collected
on our website will only be used to process orders and provide you with a more
personalised shopping experience.
• Visitor: Any person who visits the Hiszzz.com website.
• Registered user: A visitor who has completed the registration process
or the press & media registration process on the website.
• Newsletter subscriber: A visitor who has submitted their email address
in order to receive email marketing communications from Hiszzz.com
What information will be collected?
When browsing the site all visitors will have the opportunity to register with
Hiszzz.com as either a visitor, ‘registered user’ or ‘newsletter
subscriber’. This information will help us better understand your likes
and dislikes and enable us to personalise your shopping experience with us.
Details collected upon registration will include your name, e-mail address,
postal address & telephone number. We will also monitor registered customers’
site usage, purchasing and traffic patterns to improve the functionality of
our website design in addition to the products and services offered.
How your details will be used
The data you submit will be used by Hiszzz.com and our processors to fulfill
your order and also to notify you of any functional changes.
When registering with the site you will be required to indicate whether you
want to be included on our mailing list to be kept informed of exciting new
offers & products. In submitting your email address to subscribe to our
newsletter you agree to receive such communications.
Please Note: All personal information held by Hiszzz.com will remain private
and secure; this includes card details & personal information. Card Details
will not be passed to third parties.
Checking your details
If you would like to verify your details held by Hiszzz.com, you can make this
request by contact us using the email account you registered with. We would
strongly recommend that you do not use the browser's password memory function
as your personal information would be accessible to any third parties who may
use your terminal.
Unregistering
Should you wish for us to no longer hold or use your personal details then you
have the option to unregister at any time. To do this please contact us using
the registered email address.
Marketing communications
If you opt to receive offers by email, then we will automatically alert you
to our latest offers and promotions whilst keeping you abreast of when we are
in Sale and as and when new designs arrive in stock.
All registered users and newsletter subscribers have the opportunity to unsubscribe
at any time by contacting us or by modifying your preferences in the ‘My
Account’ section of the website, or by following the ‘unsubscribe’
link contained within all such emails.
Your email address will also be used to confirm when an order has been received
and to update you on the progress of your order. We may also contact you via
phone or mail if we feel this is necessary.
Advantages of registration
Registered users can take full advantage of our site and utilise all the features
offered, however, it is not a necessity to register to browse the site.
Cookies
Hiszzz.com uses cookies to gather information on site usage; however this information
does not include ANY personal or financial information.
A cookie is not harmful to your PC; it is a simply a piece of text. It is not
a program, or a plug-in. They cannot be used as a virus, and they cannot access
your hard drive. Your browser will save cookie values to your hard disk if it
needs to, but that is the limit of the effect on your system.
You have the ability to turn off the use of cookies on your browser at any time,
however by doing this you may also lose some of the functions available on the
website.
Ethics
Hiszzz.com Supplier Code of Conduct details our expectations regarding the conditions
under which our products should be manufactured. We are committed to delivering
good value, high quality products that are ethically produced and manufactured.
All Hiszzz.com suppliers are required to commit to an Ethical Trading Initiative
(ETI) Base Code. This sets out minimum standards relating to working conditions,
pay and employment rights. The Company encourages all suppliers to improve their
fair and safe labour practices continuously.
While Hiszzz.com recognises that there are different legal and cultural environments
in which factories operate throughout the world, this Code details the basic
requirements by which all suppliers’ factories must comply in order to
do business with Hiszzz.com.
Suppliers that produce goods for Hiszzz.com must operate in full compliance
with the laws of their respective countries including those relating to labour,
worker health and safety, and the environment.
• Factories must comply with all applicable environmental laws and regulations.
• Factories shall not use any prison, indentured or forced labour.
• The factory does not use involuntary labour of any kind, including prison
labour, debt bondage or forced labour by governments.
• Factories shall employ only workers who meet the applicable minimum
legal age requirements. The factory complies with all applicable child labour
laws, including those related to hiring, wages, hours worked, overtime and working
conditions.
• Factories shall set working hours, wages and overtime pay in compliance
with all applicable laws.
• Workers shall be paid at least the minimum legal wage or a wage that
meets local industry standards, whichever is greater. While it is understood
that overtime is often required in garment production, factories shall carry
out operations in ways that limit overtime to a level that ensures humane and
productive working conditions.
• Factories must treat all workers with respect and dignity and provide
them with a safe and healthy environment. Factories shall comply with all applicable
laws and regulations regarding working conditions.
• The factory complies with all applicable laws regarding working conditions,
including worker health and safety, sanitation, fire safety, risk protection,
and electrical, mechanical and structural safety.
Monitoring & Enforcement
If Hiszzz.com determines that any factory has violated this Code, Hiszzz.com
may either terminate its business relationship or require the factory to implement
a corrective action plan. If corrective action is advised but not taken, Hiszzz.com
will suspend placement of future orders and may terminate current production.
Accessbility
Design
Hiszzz.com is committed to ensuring all customers are equally able to enjoy
our website, including those who are visually impaired. We aim to deliver an
interactive website that is designed and built to the highest standards, whilst
offering flexibility when viewing.
Hiszzz.com site is designed to be easily navigated and legible to all. However,
if you experience any difficulty, the text size can be increased. If you are
using Internet Explorer, Firefox or Google Chrome this can be amended through
the 'View' option in your browser, selecting 'Text Size' followed by your chosen
size of text.
We have endeavoured to ensure all users are able to view the website in its
entirety, however we cannot be held accountable for difficulties experienced
by individual users. Any viewing related issues please contact us or call us
on 0207 1161666 and we will endeavour to resolve the problem.
The site has been designed to be viewed at a screen resolution 1024 x 768, and
we recommend matching your screen's resolution to this in the first instance
before contacting us.
Browser support
We are confident viewing difficulties will not be experienced on the following
web browsers:
• Internet Explorer 6+ (Windows)
• Mozilla Firefox 1.5+ (Windows + Mac)
• Safari 1.3+ (Mac)
• Opera 8.0+ (Windows + Mac)
• Netscape 8.0+ (Windows)
• Google Chrome
The site should continue to be viewable on future updates of the above browsers.
Older versions of the above browsers should still display the site & enable
it to function correctly, however in certain cases the display may not appear
as expected.
Compliances
We have endeavoured to ensure our pages conform to the Web Content Accessibility
Guidelines 1.0, and aim to obey the guidelines laid out in the UK Disability
Discrimination Act 1995.
Contact us
Should users experience further difficulties then please contact us with details,
alternatively you can call on 0207 1161666 or write to:
City Knights Ltd
286B Chase Road
Southgate
London
N14 6HF